From our social media (facebook & viber) chatbot, you can access our online services to buy insurance, lodge claim, renew your policy,endorse your policy and update your KYC.. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
• What information we collect from you and why we collect.
• Where and how we use your information
2. Information we collect
Is to provide an access on our web services. If you wish to use our online services, then you will need to login to your viber or facebook messenger application and scan the QR code or look for Shikhar Insurance Chatbot in facebook messenger. We get your information from:
3. How we use and you can update your information
Your provided information won't be visible to other users of the mobile app or web application.
If your provided information is wrong, you can modify your information from your account setting and profile management. We will reject unnecessary repetitive request from any users.
We work hard to protect services and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
• We encrypt many of our services using SSL.
• We send OTP code in your mobile for some credential request.
Our privacy policies are applied to all our web-related services including chatbots, and web application.
5. Compliance and cooperation with regulatory authorities
When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
7. Other useful privacy and security related materials
From our website, we will provide information on how to stay safe and secure while using our viber & messenger chatbot.