Privacy Policy

A privacy policy is a document that explains how an organization handles any customer, client or employee information gathered in its operations.

1. Shikhar Insurance Privacy Policy 

When you use Shikhar Insurance services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.
From our social media (facebook & viber) chatbot, you can access our online services to buy insurance, lodge claim, renew your policy,endorse your policy and update your KYC.. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
Privacy Policy explains about:
•    What information we collect from you and why we collect.
•    Where and how we use your information

2. Information we collect 

Is to provide an access on our web services. If you wish to use our online services, then you will need to login to your viber or facebook messenger application and scan the QR code or look for Shikhar Insurance Chatbot in facebook messenger. We get your information from:

• Information you give us: While using chatbot, you need to provide your basic information like your name, mobile number, email address. If you want to take full advantage of our services we provide, you might also update your other information including photograph, organization you work for, designation and date of birth, family relations, etc.
• Information we get from your use of our services: We only collect basic information about your activities on our application like device information, login information, location information, cookies and similar technologies. All your personal information will be collected only after signed in to our application.

3. How we use and you can update your information 

Your provided information won't be visible to other users of the mobile app or web application.
If your provided information is wrong, you can modify your information from your account setting and profile management. We will reject unnecessary repetitive request from any users.
Information security
We work hard to protect services and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
•    We encrypt many of our services using SSL.
•    We send OTP code in your mobile for some credential request.

4. Where is this Privacy Policy is applied?

Our privacy policies are applied to all our web-related services including chatbots, and web application.

5. Compliance and cooperation with regulatory authorities 

When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

6. Changes and Updates on Privacy Policy 

We may update our privacy and policy on time to time but we will not reduce your right under this Privacy Policy without your explicit consent. If any changes have been made, it will be notified to all users from email notification. We will also keep prior versions of this Privacy Policy.

7. Other useful privacy and security related materials 

From our website, we will provide information on how to stay safe and secure while using our viber & messenger chatbot.